How do I make a complaint?

Before submitting a complaint, have you taken the important step of contacting our Customer Services Team about this issue? Remember, you can easily contact them by phone, email, via our website or by any of the other ways shown below.

If you wish to make a formal complaint – or pay us a compliment or give feedback – you can do so in the following ways:

In writing, to:
Customer Services, Inquilab Housing Association,
Unit 3, 8 Kew Bridge,
Brentford TW8 0FJ

In person, at our office:
Inquilab Housing Association,
Unit 3, 8 Kew Bridge,
Brentford TW8 0FJ

By phone: to Customer Services on 020 8607 7777,
9.00am to 5.00pm, Monday to Friday
By email: to customerservices@inquilabha.org

Online by completing the form below

You can ask someone to contact us on your behalf, so long as we have your written consent to discuss your situation with them.

Contact Details
Personal Details
Address

Please provide details of your complaint including
1. Who you spoke to, give dates if you have them
2. What could we have done differently?
3. What would you like us to do to put things right?

Brief summary of your complaint